Privacy Policy

Introduction and Scope

This policy applies to all visitors to the website, including those browsing cruise ship reviews, cabin categories, dining options, entertainment, onboard facilities, and casino game guides (poker, roulette, blackjack). Wonderstar s. r. o. does not provide online gambling services; all casino content refers to physical casinos aboard cruise ships. This policy does not cover third-party websites linked from our pages, such as cruise line booking sites or external resources.

• Website: openwaterguide.com
• Region: Australia
• Privacy Act 1988 (Cth) and Australian Privacy Principles

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you interact with our website, such as when you contact us via email or phone, subscribe to newsletters, or submit enquiries. This may include your name, email address, phone number, and any other details you choose to share.

• Contact form submissions: name, email, message content.
• Email correspondence: your email address and any information in the email.
• Phone enquiries: your phone number and details of the call.
• We do not collect sensitive information unless you voluntarily provide it and it is necessary for a specific purpose.

Contact email: [email protected] | Phone: +61 2 5019 8814

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This information helps us understand how visitors use our cruise guides and improve our content.

• Cookies: small text files stored on your device to remember preferences and analyse traffic.
• Analytics: we use aggregated data to see which ship guides, cabin reviews, or casino articles are most popular.
• Log files: standard web server logs that record requests, timestamps, and status codes.
• We do not use this data to identify you personally unless required by law.

Disclosure of Personal Information

Third-Party Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our website and conducting our business. These providers include hosting services, email delivery services, and analytics providers. They are only given access to the information necessary to perform their functions and are required to protect it in accordance with this policy and applicable law.

• Hosting provider: stores website data and logs.
• Email service: used to send newsletters and respond to enquiries.
• Analytics provider: processes aggregated usage data.
• We do not sell your personal information to third parties.

Legal Requirements and Business Transfers

We may disclose your personal information if required by law, such as in response to a court order or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a merger, acquisition, or sale of all or part of our assets, personal information may be transferred as part of that transaction, subject to the same privacy protections.

• Compliance with Australian law, including the Privacy Act.
• Protection against fraud or security threats.
• Business transfers with appropriate safeguards.

Your Rights and Choices

Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe.

• You can request access to your personal information.
• You can request correction of inaccurate information.
• We may need to verify your identity before processing a request.
• There is no fee for making a request, though we may charge a reasonable fee for providing access in some cases.

Opt-Out and Complaints

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us, and we will investigate and respond. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

• Unsubscribe from newsletters via the link in the email.
• Contact us to opt out of other communications.
• Complaints can be made to us first; we aim to resolve them promptly.
• OAIC contact: www.oaic.gov.au

Children's Privacy

Wonderstar s. r. o. is intended for a general audience and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records.

• The website content, including cruise ship and casino guides, is intended for adults.
• We do not target marketing to children.
• Parents or guardians who believe their child has provided information can contact us to request deletion.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact us using the details below. We will respond to your enquiry as soon as possible.